Ask Tog: Call Center: Profit or Loss? More and more companies, however, are looking at their call centers as two-way devices, both supplying customers with information, as well as feeding information back into the company itself, both from the call center's experience and their customer's suggestions. [Tomalak's Realm]
Archive for July 16th, 2002
Tune-in to the live Bush looks to harness tech against terrorism. President unveils national security strategy [InfoWorld: Top News]
WTF!?
Q: How long does it take Bill Gates to Buy a Small Country?
Today, Gates and Perœ president ink IT agreement
While only a small six weeks ago, Russell Pavlicek wrote From Peru with Love.
A: It takes SIX WEEKS for Bill Gates to buy a small country.
Yahoo's “Anti-Scripting” Filters Examined. It's being reported that Yahoo's free email service is now changing certain words in email messages, supposedly to stop “cross-site scripting attacks”. A good source of information is this article at Need To Know, linked to by (among others) Slashdot, where, predictably, discussion has sprung up about the ethical implications of unseen filtering of personal correspondence (a quick search through Yahoo's help pages turned up no information about this filtering that I could see). What's lacking in the articles I've seen, though, is an examination of just how this filtering is working, so I've spent a little bit of time fiddling with it to find out exactly what's going on. [kuro5hin.org]
Know Your Business Models. Do you really understand how companies make money? [The Motley Fool]
The Bates Method: A cure for myopia, an update.. One year ago I posted a story about the Bates method of vision improvement and the partial success I had with it in curing my myopia, astigmatism and amblyopia. When I wrote the story, no web page I was aware of offered a good overview of the method, so I tried explaining it to the best of my knowledge. Frankly, the result wasn't very good. Since then, I've found an outstanding web site that explains clearly most things you need to know to improve your vision. It also answers better than I could the many questions and objections people had. [kuro5hin.org]
China's E-Mail/Snail-Mail Idea. In an intriguing, eye-opening notice last week, China's postal service announced it will provide a service to turn e-mail into snail mail, and no, they promise not to read it. By Steve Friess. [Wired News]
Carrie Fisher. “Instant gratification takes too long.” [Quotes of the Day] [dws.]